FAQ

We specialize in performance cycling wear including:

• Bib Shorts and Bib Tights
• Base Layers and Jackets
• Cycling Accessories
• Baby Cycling Accessories and Toys
• Bar Bags and Backpacks

Our collections are designed for serious cyclists who demand quality, comfort, and performance.

Absolutely! Our cycling apparel is designed with performance in mind, using technical fabrics and ergonomic designs that meet the demands of both professional cyclists and enthusiastic amateurs. All our products come with a 2-year warranty for your peace of mind.

Yes, we have a dedicated range of baby cycling accessories including bath toys, car toys, gift sets, stacking toys, and teethers – perfect for cycling families who want to share their passion with the next generation.

We provide two main shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch with full tracking
• Free Shipping: Via EMS for orders over $50, delivered in 15-25 business days after dispatch

We take 1-2 business days to process your order and conduct quality checks to ensure your cycling gear meets our high standards before dispatch.

We ship globally to cycling enthusiasts worldwide! However, please note that delivery to some remote areas in Asia and other locations may have restrictions. Contact our support team for specific regional information.

Yes, our Standard Shipping option includes comprehensive tracking so you can monitor your cycling gear every step of the way. Free Shipping via EMS may have limited tracking depending on your location.

We offer 30-day returns from the date of delivery if you’re not completely satisfied with your cycling apparel. Items must be in original condition with tags attached.

Yes! All our cycling wear comes with a 2-year warranty, protecting your investment in quality performance gear.

Please contact our support team at [email protected] to initiate the return process. We’ll guide you through the simple steps and provide a return authorization if applicable.

We accept all major payment methods including:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption and security measures to protect your payment information. You can shop with confidence knowing your data is safe with us.

While we recommend creating an account for faster checkout and order tracking, you can also checkout as a guest if you prefer.

Our dedicated support team is available via email at [email protected]. We typically respond within 24 hours and are here to help with any delivery concerns or other questions you may have.

Our support team monitors emails during business hours, Monday through Friday. For urgent matters, we strive to respond as quickly as possible.