Our Commitment to Your Satisfaction
At Pro Cycling Wear, we understand that serious cyclists and families demand gear that delivers uncompromising performance. Our streamlined shipping and returns process ensures you can shop with absolute confidence, backed by our commitment to premium quality and customer satisfaction.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods & Timeframes
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after dispatch | $12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after dispatch | FREE (Orders over $50) | EMS |
Returns & Exchanges Policy
Return & Exchange Timeframe
You have 15 days from the delivery date to initiate a return or exchange for eligible items.
Condition Requirements
To be eligible for return or exchange, items must be:
- In original condition with tags attached
- Unworn and unwashed
- In original packaging
- Accompanied by the original receipt or order confirmation
Non-Returnable Items
For health and safety reasons, the following products cannot be returned or exchanged:
- Baby Teethers (hygiene considerations)
- Baby Bath Toys (sanitation reasons)
All other products including Bib Shorts, Base Layers, Jackets, Backpacks, and other accessories are eligible for returns and exchanges.
Step-by-Step Return Process
1. Submit Your Request
Email us at [email protected] with your return/exchange request using the template provided below.
2. Receive Authorization
We’ll respond within 1-2 business days with a Return Authorization Number and detailed instructions.
3. Package Your Items
Securely pack the items in their original packaging with all tags attached.
4. Ship to Us
Send the package to our returns center:
Pro Cycling Wear Returns512 Ripple Street
Saginaw, US 48607
5. Confirmation
We’ll email you once we receive and process your return.
Refund Timeline & Method
Once we receive and inspect your return:
- Processing Time: 3-5 business days
- Refund Method: Refunds are issued to your original payment method
- Credit Card/PayPal: 5-10 business days to appear on your statement
- Shipping Costs: Original shipping fees are non-refundable
Exchange Process
For exchanges (size, color, or different product):
- Follow the same return process above
- Clearly indicate the desired exchange item in your request
- We’ll ship the new item once we receive your return
- Standard shipping rates apply for the new shipment
Return Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Pro Cycling Wear Team,
I would like to request a [return/exchange] for my order.
Order Number: [Your Order Number]
Order Date: [Order Date]
Items to Return/Exchange: [List items with sizes/colors]
Reason for Return/Exchange: [Please specify]
Preferred Resolution: [Refund/Exchange to which product]
Customer Information:
Full Name: [Your Full Name]
Email: [Your Email]
Phone: [Your Phone Number]
Thank you,
[Your Name]Need Help?
Our dedicated customer service team is here to assist you:
Email: [email protected]
Address: 512 Ripple Street, Saginaw, US 48607
Response Time: 1-2 business days
Ride with Confidence. Shop with Trust.
Pro Cycling Wear – Premium Performance Gear for Serious Cyclists